FAQs

    1 . Do I need a Covid-19 Insurance?

    A Covid-19 insurance is one of the mandatory documents to apply for a Kenya visa and pre approval documents on arrival in Kenya.  We always recommend you to buy this Insurance. Because it both gives you many benefi...
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    2 . What is the Covid-19 Insurance?

    Covid-19 Insurance is one of the benefits included in a Travel Insurance that you may need when you are far away from your home country.  With this insurance, your benefits cover many expenses. POLICY MAXIMUM BENE...
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    3 . What is the SEPA Transfer?

    The SEPA is in short for The Single Euro Payments Area which is a single market for euro-denominated payments. The European Union (EU) created this idea to harmonise payments across the Eurozone. Countries within the EU...
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    4 . Do I need to apply an eVisa for my children?

     As Kenyan Government regulation, applicants below 16 years old don't need to apply for an eVisa. Only their valid transport documents will be required at the point of entry. ...
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    5 . How to get Kenya Online Visa (e-Visa)

    2 mins video - Foreign nationals wishing to travel to Kenya are required to possess a valid passport of their country and a valid Kenya eVisa . You can use eVisa  for tourism, recreation , sight seeing , casual vis...
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    6 . Is my personal information secure to submit online?

    Yes, when you complete your application for a Kenyan e-Visa, your information is secure and is submitted directly to the Kenyan government. Your personal information will be processed only for the purpose of making a dec...
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    7 . If I cancel my online order will my fees be refunded?

    If you would like to cancel your application, you can write an email for us or call us to let us know about your decisions. Then we will check your eVisa status and confirm the refund with you. Once your visa is in proc...
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    8 . Can I extend my Kenyan visa?

    After the initial days allocated by the immigration control at the port of entry have elapsed, you renew your visa at the immigration headquarters in Nairobi. The maximum number of days a visitor may stay in Kenya is 6 m...
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    9 . I have already visited Kenya one time using my single entry visa, do I need to apply for another eVisa?

    Yes, when your visa is used or expired you need to apply for another visa in order to travel to Kenya again....
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    10 . If my eVisa application is denied by the Kenyan government will my fees be refunded?

    Once the application has been submitted to the Kenyan government, the Kenyan Government fees are non-refundable. But we will refund the service fee for your application cause we can not process the evisa successfully for...
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